Does Capital One Call Customers? Beware of Vishing Scams

A Capital One Bank

One prevalent scam that is increasing in the United States is vishing, a term derived from voice phishing. Vishing involves using deceptive phone calls to deceive victims into divulging sensitive information such as login credentials, credit card numbers, or bank details. Bank customers nationwide are frequently targeted by scammers, including those who bank with Capital One. 

What's even more concerning is that scammers are now falsifying phone numbers to make it appear as though the call is originating from your bank, making the scam more convincing. As a Capital One customer, you may receive calls from scammers pretending to be representatives from Capital One, requesting sensitive information to address an issue with your card or account.

Criminals frequently obtain personal information from data breaches prior to initiating contact via phone. They usually possess enough details to appear legitimate, such as victims' names, dates of birth, phone numbers, addresses, and even Social Security numbers. However, they may lack access to your bank account details or the account number of an active credit or debit card. Don't provide a caller with your account or card details even if they seem to have some information about you. Don't fall for it.

Will Capital One Call You?

Yes, Capital One's fraud department may call you if they detect any unusual activity on your account. Their fraud agents will need to verify your identity before discussing any details about your account. Please be aware that no Capital One representative will ever request your online banking password over the phone or ask you to provide a verification code.

A few years ago, a Capital One credit card holder from Ohio received a call from an individual claiming to be "Renee" from the Capital One Fraud Department. The caller instructed the man to contact them back at 855-968-3131, referencing number "13160910059853."

Upon reaching out, the man told Cleveland.com that he had received a voicemail requesting his name, phone number, and reference number, and advising him to wait 10 business days for a response. The man grew suspicious as fraud departments typically operate 24/7 and do not require such a lengthy wait time. Consequently, he did not comply with the caller's instructions and instead reported the incident to Capital One.

Capital One confirmed that neither the provided telephone number nor the reference number belonged to them. 

If you ever find yourself in a similar situation, it is crucial to exercise caution. Politely inform the caller that you would prefer to contact Capital One directly and use the contact information listed on their official website or on the back of your credit card. This simple step can help protect you from potential fraud and ensure the security of your personal information.

What Do Fake Capital One Representatives Want?

The ultimate objective of a voice phishing scheme is to obtain enough of your personal or banking information in order to gain access to your accounts. You need to be aware that scammers posing as Capital One representatives are actually identity thieves who are specifically interested in obtaining the following personal information:
  • Social Security numbers, which can be used to fraudulently claim your tax refund or open a line of credit in your name. ReadWhat Can a Scammer Do With Your Social Security Number?
  • Contact information that can be exploited by third parties to verify your identity
  • Your driver’s license number and date of birth, which are often required for opening new accounts
  • Your security passwords, including your mother’s maiden name
  • Usernames, passwords, and personal identification numbers
  • Other account numbers that could potentially grant a scammer access to credit cards and investment accounts
Basically, they want anything they can use to pretend to be you and steal your money.

Warning Signs of a Phone Phishing Scam

  • High-Pressure Language: Scammers often use high-pressure language, scare tactics, or urgent warnings to prompt you to take immediate action. Be cautious of any communication that tries to rush you into providing personal information or making financial decisions.
  • Asking for Personal Information: Legitimate representatives from reputable institutions like Capital One will never ask for sensitive information such as passwords, account PINs, or login codes received via text message. Do not disclose this information to anyone claiming to be from your bank.
  • Unsolicited Contact: If you receive a call or message from someone claiming to be from your bank without initiating contact yourself, exercise extreme caution. Genuine bank staff typically only reach out to customers regarding suspicious account activity or to follow up on previous inquiries. Be wary of unsolicited requests for personal information.
  • Requesting Unusual Payments: Be wary of any requests from supposed bank representatives to send money through unconventional methods like wire transfers, gift cards, or cryptocurrency. Legitimate financial institutions typically use secure and established payment methods, not third-party services.
  • Asking for Passcodes: Be cautious of any requests for passcodes or one-time passwords sent to your phone or email. Genuine bank staff will never ask for this information to confirm your identity or authorize transactions. Do not share these codes with anyone claiming to be from your bank.
  • Refusal of In-Person Meetings: If a supposed bank representative insists on assisting you solely through phone calls, online communication, or money transfers, it may be a red flag. Legitimate financial institutions will typically allow you to follow up in person at local branches for added security and verification.

Reporting Phone Phishing

If you receive a suspicious phone call claiming to be from Capital One, it is imperative that you do not disclose any account information to the caller and promptly end the call. Please report any suspicious phone calls to abuse@capitalone.com, ensuring that you include the phone number that contacted you and the information the individual was attempting to obtain.

If you have provided any account-related information to a caller and suspect fraudulent activity, please contact Capital One using the phone number listed on the back of your credit card or at 1-800-227-4825.

If you believe you have fallen victim to a scam, report the incident to the BBB Scam Tracker and the Federal Trade Commission's ReportFraud site. Additionally, consider reporting scammers directly to the Federal Bureau of Investigation for further investigation.
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