What You Need To Know About Chase Bank Call and Text Alert Scams

a man looking at a text message on his phone

As hardworking people diligently save their money for various purposes, there are unscrupulous individuals who are actively seeking to defraud them. One such victim, Kristal Kuhn, found herself targeted by fraudsters on February 15, 2024, when she received a call from a number that appeared to be from Chase Bank, but was actually spoofed. Phone number spoofing is a deceptive practice that manipulates the Caller ID to display a false phone number or misleading information, giving the appearance that the calls originate from a different person or organization.

During the call, the impostor claimed that Kuhn had made a purchase at Walmart for $2,043, which she denied. Shockingly, the scammer possessed Kuhn's debit card number and knowledge of some recent transactions. To verify her identity, they requested that she provide an access code, which she unfortunately did.

After providing the code, Kuhn was placed on hold for an extended period of time, during which she began to suspect foul play. Upon checking her bank app, she discovered that tens of thousands of dollars had been transferred between her accounts without her authorization. Ultimately, Kuhn, a resident of Vista, California, fell victim to the scam and lost $49,501.

If you are a Chase Bank customer, you need to remain vigilant against fraudulent calls and text messages claiming unusual activity on your account and instructing you to take immediate action. This blog post aims to provide you with important information on how to protect yourself from these deceptive tactics.

How To Detect a Fraudulent Chase Bank Text Message

Beware of the fraudulent Chase Mobile Alert phishing scam that is currently circulating, falsely claiming to be from Chase Bank. This deceptive text message informs recipients that their account has been compromised and temporarily restricted, providing a link to supposedly "reactivate" it. However, this link actually leads to a fraudulent website that is designed to steal personal and financial information.

In some instances, such as the case of Kristal Kuhn, scammers are requesting recipients to provide their account login details or access code in order to resolve a non-existent issue. This convincing scam has already duped numerous recipients across the United States. 

Below is a sample of the fake Chase Bank text alert.

If you receive a text alert purporting to be from Chase Bank, directing you to click on a link to activate your restricted or compromised account, you should you either disregard it or forward it to phishing@chase.com. Alternatively, you may contact Chase directly at 1 (800) 935-9935 or 1 (800) 955-9060.

Some of the most common scam text messages targeting Chase Bank customers include:
  • Payment confirmation scams: These messages typically ask you to confirm a purchase by replying "yes" or "no." If you respond "no" (as there was no purchase), you may be directed to click on a phishing link or call a fake phone number to receive a new card.
  • Account verification scams: These texts urge you to click on a link or provide your login information to reset your password and secure your account. However, any information you provide will be shared with scammers.
  • Account suspension scams: These messages claim that your account has been temporarily suspended due to suspicious activity. They often include a link to reactivate and secure your account. Scammers may use fake websites to request private information such as your Chase account details or Social Security number.
If you receive texts like these, contact Chase Bank directly at the number listed on the back of your card to verify the legitimacy of the messages.

How To Know if a Text Message From Chase Bank is Real

While some banks choose not to communicate with their customers via phone calls or text messages, Chase Bank utilizes these methods to connect with their clientele. However, it is essential to be able to distinguish between authentic and fraudulent communications from Chase. According to the bank's official website, Chase may reach out to you through an interactive text message if they suspect unauthorized access to your banking or credit card account(s). 

In such instances, up to ten messages may be sent per incident from the bank's Fraud & Account Security short codes 28107, 36640, or 72166. If you receive a text from a ten-digit number or any other source besides these designated short codes, it is likely a scam. If you require assistance with these messages, Chase advises you to text the word "HELP" to any of the Fraud and Account Security messages you receive.

If you ever doubt the authenticity of a message claiming to be from Chase, it is recommended to log in to your Chase account online or through the app. Any account issues will be displayed as an alert there. Additionally, a text message purportedly from Chase may be legitimate if there has been suspicious activity in your account, you have requested a two-factor authentication (2FA) code, you have initiated a transaction, or you have signed up for Chase mobile alerts.

How To Detect a Fraudulent Chase Bank Call

With the assistance of artificial intelligence, scammers are becoming increasingly adept at deceiving individuals on a daily basis. Scammers can manipulate phone numbers, making it appear as though a call or text is coming from Chase, when in reality it is not. This tactic is used to lure unsuspecting customers into divulging personal or financial information, or to coerce them into sending money.

As a Chase Bank customer, you need to remain vigilant and cautious, as even if your caller ID displays a call or text from Chase, it may very well be a scam. One way to identify a fraudulent call from Chase Bank is if the caller requests that you send money or provide your account login information. Remember that a legitimate representative from Chase Bank will never ask for such sensitive information over the phone.

Some tips to help you stay safe include:
  • Verify the identity of the person you are speaking with by hanging up and calling the number on the back of your Chase card or your account statement. This simple step can help you avoid falling victim to scams.
  • Take a moment to carefully consider any requests for information or money. If something feels urgent or pressured, it is crucial to verify the legitimacy of the request. Scammers often use tactics to create a sense of urgency, so it is important to stay vigilant.
Trust your instincts and if something seems suspicious, end the call. Instead, log in to your Chase account through the official website or mobile app to verify the status of any transactions.

When Deborah Moss believed she had finally saved enough money to retire peacefully in rural Guerneville, California, her dreams were shattered after receiving a text message claiming to be from her bank, Chase. The message inquired about an unauthorized $35 debit card charge from another state. Initially brushing it off as a minor inconvenience, Moss quickly responded. 

Shortly after replying, she received a call from an individual claiming to be a representative from Chase Bank, with the caller ID displaying the bank's name. The person on the other end identified themselves as Miss Barbara from Chase ATM. She requested Moss's permission to issue a new debit card to address the alleged fraudulent charge.

Moss recounted to CBS News that Miss Barbara insisted on verifying her identity by having Moss read the numbers from subsequent text messages over the phone. 

"And I would just repeat those numbers to her, and she'd say, 'That's great. Thank you so much, Ms. Moss,'" Moss said.

Over the following week, Miss Barbara called Moss multiple times, claiming there were issues with delivering the new card and repeatedly asking Moss to confirm her identity by reading back the numbers from the text messages. 

It wasn't until Moss visited her local bank branch that the devastating truth came to light. A supervisor informed her that her account had been emptied, leaving her life savings of nearly $160,000 completely wiped out.

"That was all my money. It took me 12 years to get that money, and that was my life savings," said Moss.

The text messages requesting Moss to authenticate her account were indeed legitimate; they were sent by Chase Bank as part of its two-factor authentication system, aimed at bolstering customer security. However, the scammers managed to trick Moss into divulging the authentication codes over the phone, allowing them to circumvent security protocols and carry out substantial transfers from Moss's account. Shockingly, within a mere week, they executed six wire transfers, with some reaching nearly $48,000.


Scam texts and spam calls continue to pose a significant problem in the United States, resulting in the loss of tens of billions of dollars for Americans each year. Despite banks implementing security measures annually, scammers are becoming increasingly adept at deceiving individuals on a daily basis.

Thankfully, there are methods to identify and avoid falling victim to these fraudulent Chase Mobile alert scams. You should recognize that banks do not send account alerts through unsolicited text messages. Prior to taking any action, make sure you verify the authenticity of messages directly with Chase. Be on the lookout for suspicious URLs that do not correspond with the legitimate Chase website. Refrain from trusting messages that contain threatening language demanding immediate responses, as reputable banks do not employ such tactics.

Additionally, it is advisable to install antivirus software and exercise caution when encountering texts that include links or request sensitive information. Under no circumstances should you call phone numbers, click on links, or provide information in response to unsolicited calls or texts. Instead, reach out to banks using verified contact information to confirm the legitimacy of any communication.
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